Reference

Terms That Govern Your Account on sicbotogell

These terms set out what you agree to when you open and use an account on sicbotogell — covering deposits via DANA, OVO, or GoPay, how your account is managed, and the conditions under which access is available where local law permits.

Applies to all account holdersCovers DANA, OVO, GoPay depositsAccess subject to local lawUpdated terms replace all prior versions
sicbotogell Terms That Govern Your Account on sicbotogell
HOW WE OPERATE

How sicbotogell Handles Policy and Account Integrity

Our approach to these terms is straightforward: clear rules, applied consistently, with a documented path if something goes wrong. We keep records of all deposit instructions sent through DANA, OVO, and GoPay so that any wallet transaction dispute has a verifiable trail from both sides.

Account Security

Your account is protected by OTP verification at login. We do not store your e-wallet credentials — only the transaction reference our payment processor returns.

Data Retention

We retain account and transaction records for as long as required by our operating obligations. You may request a summary of your stored data by contacting support.

Term Change Notice

When we update these terms, we post the revised version here with the effective date noted. We also send a notification to your registered contact detail.

Dispute Resolution

Disputes about how a term was applied to your account go through our internal review first. Contact us by live chat or email with your account ID and the relevant transaction reference.

CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, or you need to raise a dispute about how these terms have been applied to your account, our support team is the right starting point. We handle terms-related queries separately from general account help — flag your message as a terms or policy question so it reaches the right team quickly.

Live Chat Start a live chat session from within your account dashboard. Mention 'terms query' in your opening message and our team routes it to the policy desk.
Email Support Send your terms-related question to our support email. Include your registered account ID and the specific clause you are asking about for a faster response.
Account Help Centre The Help Centre inside your account lists common terms questions with plain-language answers — check there first before raising a new query.

Common Questions About These Terms

These are the questions we see most often when an account holder wants to understand their rights and obligations under these terms. If your question is not here, reach out through live chat or email.

No. The same terms apply regardless of which e-wallet you use. DANA, OVO, and GoPay deposits are all governed by the same account and transaction rules.

Access depends on local law in your current location. These terms apply to eligible Indonesia regions where the platform is available under applicable law. Use from other regions is not covered.

The updated terms take effect on the date posted. Continuing to use your account after that date means you accept the revised version. You can request closure if you disagree.

Contact our support team by email with your account ID and request your data summary. We respond through the same email channel with the information we hold on your account.

Opening duplicate accounts, providing false registration details, or attempting to reverse e-wallet transactions fraudulently are all breaches. Any confirmed breach may result in account suspension.

Where a specific clause conflicts with applicable law in your jurisdiction, that clause is read as adjusted to the minimum extent needed to comply. The rest of the terms stay in full effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.